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11min chapter
Why to Put a Chink in Your Own Armor: Brad Smith (Intuit)
Wisdom From The Top with Guy Raz
Navigating Tough Decisions and Company Transformations
This chapter delves into the challenging decision-making process of laying off employees with compassion and dignity as a CEO, highlighting the importance of treating employees like family and aiding in their growth. It also explores transforming a company culture from a traditional desktop software firm to a mobile-driven cloud product enterprise, sharing strategies for engaging the workforce and fostering innovation. Additionally, the chapter emphasizes the role of motivation and incentives in encouraging employees to innovate, showcasing examples of successful products arising from empowering teams to experiment and learn from customer feedback.
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