Channels with Peter Kafka cover image

What can you learn from the guy who built the iPod?

Channels with Peter Kafka

CHAPTER

Creating the Customer Journey

The way we transfer knowledge in the best way is through stories. Too many times what you see is people create a product and they say, marketing, now tell the story. When it's reality, when it's something that's non fiction or something like that, you have to deliver on the promise that you're told. So so when there's the story, and then there's the thing you're delivering, that has to deliver too. The customer journey is everything from when they first learn about your how they learn about your company  the first time.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner