Clarity Is Kindness: On the Importance of Being Plain Spoken
Catalyst Podcast
00:00
The Importance of Customer Experience
When I hear CX, I remember, Oh, right. That means customer experience. And if there's a request, like I need a CX lead with app dev experience and it's like, you could be describing 47 different people. Or maybe I'm just old and I just remember UX like UX. Yes. But yeah. Why are you sending me email? The first few times that opened up me like there's nothing in this message. What's the O M right now?
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