How to Fight for Your Users

RJ: What would your UX design superhero name be? RJ: I think kind of going back to that superpower, it'd be Mr. invisible. To be a good designer, it's not to kind of be present and say like, hey, I'm over here and look at all this cool stuff," he says. "We're hired to do something great for their customers ... sometimes they don't want what they think they want"