Human-first approach with clients

In this episode of Business Analysis Live, Susan sits down with Mate Toth, a Microsoft MVP and Power Platform consultant, to explore why human skills—yes, those so-called “soft skills”—are essential in tech. We talk about blending technical expertise with communication, storytelling, and adaptability, and why these skills give you a competitive edge whether you’re a developer, data engineer, or business analyst. Plus, Mate shares his fascinating journey from cruise ship photographer to tech leader and community builder, and why he believes the future of work is “human first, builder next.”🎙️Episode Highlights• Why human skills matter in technical roles• Mate’s unconventional career path• The intersection of art and technology• Code-switching between a solution mindset and human skills• Why organizations undervalue soft skills and what to do about it• Practical advice for developers who want to influence solutions• Overcoming introversion and building confidence• The role of AI and the future of human skills in tech

🔗 Resources

· Connect with Susan on LinkedIn

· Connect with Mate on LinkedIn

· Learn about the Shift+Enter Summit in Budapest, Hungary

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.

Learn more at ⁠⁠⁠⁠https://www.iiba.org/