Navigating Customer Experience in Tech

Doug Hanna, COO at Grafana Labs, joins us to discuss scaling a company to $3B in valuation after raising $330M in funding. As a former Zendesk VP of Ops, Doug has had front seats at both companies, during hyper-growth. This episode, Part 2, focuses on scaling the go-to-market machine of a multi-billion dollar company. Grafana Labs is the company behind the lead open source observability platform, Grafana, used by the likes of Salesforce, Paypal, Verizon, Ebay, and 750K other instances.

Part 1 of Doug's session dropped on January 4th, 2022 and focuses on Doug's path to COO and scaling people and culture.

Part 1: https://www.betweentwocoos.com/part-1-grafana-labs-coo-doug-hanna/

Grafana Labs: https://grafana.com

Doug Hanna on LinkedIn: https://www.linkedin.com/in/douglashanna1

Episode Website: https://betweentwocoos.com/part-2-grafana-labs-coo-doug-hanna

Episode Transcript: https://betweentwocoos.com/part-2-grafana-labs-coo-doug-hanna/#transcript

Michael Koenig on LinkedIn: https://linkedin.com/in/mkoenig514

Michael Koenig on Twitter: https://twitter.com/mkoenig