What Killed Red Lobster? | Swimming with Sharks | 2
Business Wars
00:00
Intro
In this chapter, the new CEO of Red Lobster navigates a challenging meeting with executives as they confront harsh critiques from Paul Kenny, a member of the ownership group. The feedback unearthed urgent issues within the restaurant's operations, highlighting the need for significant improvements in customer service and cost management to rejuvenate the struggling business.
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