Buurtzorg is a remarkable organisation: 15,000 employees working in 850 self-managed teams to deliver home care to patients in the Netherlands. The results, including both patient and employee satisfaction, are so outstanding that Buurtzorg-inspired models are popping up all over the world. I got the chance to talk to three nurses from Team Houten, all of whom came from a traditional, large healthcare company, and hear firsthand what it’s like to work in such a high-freedom, high-responsibility environment. Listen to this wonderful conversation with three passionate and charismatic women – Marian, Chila and Jolanda – and discover what they’ve learned over the last nine years about tough conversations, teamwork, and personal development.
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