Empathy-Driven Design: Understanding Real User Needs

This bonus episode is sponsored by Google’s Next Billion User Initiative.

Every week millions of people come online for the very first time. And everyone – no matter where they live, what language they speak or their level of digital literacy – deserves an internet that was made for them. Google's Next Billion Users initiative conducts research and builds products for everyone, everywhere.

Find out more at NextBillionUsers.google

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