Costing Out Customer Issues and Problems

Costing out customer issues is one of the most revealing ways to proceed. Figure out how to quantify and cost out those reasons because it's a shocker how expensive they are. If you have customers calling in saying my internet keeps dropping, that can often be fixed with a really good technical support call. But if not, then a dispatch has to be made. And a technician or engineer has to roll out to the office or the home to try to figure out what's going on and try to fix it. That's really expensive. We're talking north of a hundred pounds,. hundred dollars per visit, for example, on top of that call which preceded it. And also didn't get