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It's Nothing, Right? No! The Little Things Are What Matter [Episode 215]
The Perfect RIA
The Importance of Getting Clarification in Emails
"This is the one thing we gotta keep in mind, right? Especially the younger generations," he says. "We feel that emails going back and forth is positive communication and it is not." He has a two email policy with clients: If you don't get something clarified within two emails, pick up the phone to find out what's wrong. 'With your team and yourself, you need to constantly be revisiting your communication policy'
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