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Crucial Conversations (Kerry Patterson) - Audiobook Summary
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How to Restore Safety in a Conversation
Once you have stepped out of the conversation, you can use one or more of these three approaches. If there has been a misunderstanding, not due to your fault, use this method. Then, affirm your respect or clarify your true objectives. Make a sincere unilateral commitment to stick with the conversation until you find a solution.
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