
Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS
The Customer Success Channel
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Customer Success as a Value Realization
Customers success is evolving from the more traditional, you know, preventing turn prevent improving retention. Many of our customers have seen hyper growth and want help expanding into new market segments. And customer's success helps with that, because that is value for them. There are so many others that are just starting the process of transformation right theyare focused on fundamentals like retiring technical debt or up skilling their work force. i think our rolls, at the end of the day, is about helping them a address that opportunity and get value from it.
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