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Q&A | How Do You Decide Whether CS or Sales Owns Revenue from Customers?
The Science of Scaling
Navigating Revenue Ownership Between Sales and Customer Success
This chapter explores the debate over whether Customer Success or Sales should take responsibility for revenue from customers. The discussion includes a look at the separation of roles into 'hunters' and 'farmers,' alongside a historical perspective on sales specialization and the significance of context in evaluating these approaches.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode