Summary

Jo Wickramasinghe, Chief Product and Technology Officer at BPP, discusses the major digital transformation the company underwent after 50 years in business. BPP, known for its professional qualifications in accountancy and law, expanded into other areas such as management, technology, and healthcare. However, the fragmented experience and outdated systems hindered scalability. Jo was brought in to drive a digital transformation and faced challenges in change fatigue and cultural shift. She built a team focused on making an impact, simplicity, ownership, driving value, learning culture, and speed. The team structure and processes prioritize collaboration and customer-centricity. Quick wins and evidence of impact have been the most satisfying part of the journey so far.

Takeaways

BPP, a provider of professional qualifications, underwent a major digital transformation to address scalability issues and fragmented experience.

The challenges in driving the transformation included change fatigue and cultural shift.

The team structure and processes prioritize collaboration and customer-centricity.

Quick wins and evidence of impact have been the most satisfying part of the journey so far.

Chapters