
Opher Yom-Tov 'Designing Futures: The Journey of the World's First Chief Design Officer at ANZ Bank'
The Human Centered Design Podcast (Premium)
00:00
Managing Conflict and Building Design Capability
The chapter explores the importance of conflict as a tool for positive change and how it was managed at the start of their journey. It discusses the challenges of building design capability within an organization and the need for leaders who understand and support design. The chapter also highlights the role of a Chief Design Officer (CDO) and the challenges of connecting design efforts to bottom-line results.
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