KPIs for Your Support Team: Measuring the "Unmeasurable" | w/ Erika Macauley
The Art of Online Business
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KPIs for the CEO and the Support Team
The key thing is being clear on what the expectation is. And then it's like, is this happening? Or is it not happening? Yeah. It's a whole different discussion. Well, something like a tool like help scout, for example, that we use in our business. I mean, if somebody's responding to customer service emails, there you can see, you know, the time it took to respond to emails in there. But when we're building these KPIs for our support team members, it's really important to take that second step of thinking ahead.
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