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4min chapter
To Improve AI Outcomes, Think About the Entire System
HBR IdeaCast
The Challenges of Change Management in Organizational Change
Joshua Gantz: System change takes time. We saw this for the taxi cab industry when ride sharing came into play because people had mobile devices, and so any driver would have the location or navigational ability of the most experienced taxi driver. This sort of thing is likely to occur within organizations as well. One of the challenges of managing that change is understanding where power is changing and where you're going to get resistance from.
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