How Do You Control Your Emotions?

The key is to keep everybody focused so their emotions don't get problematic for the conversation. I usually advise that you have a phrase that you can come back to, depending on what the end result of the conversation is. It's very easy to try to avoid these difficult conversations because they don't want to deal with the aftermath. But you know what? Accept it. Move forward and keep your mind focused on what you're there to do and get the job done.