The Loss Generation 2.0

I think the signals are beginning to show about a new loss generation. People seem to be very disconnected, depressed. It's not obvious what success looks like anymore. But I think there is a shift happening. There's a lot of conversations around some pretty big shifts away from a pure consumer model towards something which is much more relevant for the individual. The bank actually knows an awful lot about you. You're spending habits. Tell them what sort of a person you are and they can start helping you in your personal life. So it's banking as personal assistance in a way.

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