Making Chips Podcast for Manufacturing Leaders cover image

Why Customer Service Outsells Sales, 442

Making Chips Podcast for Manufacturing Leaders

CHAPTER

Navigating Customer Service in Manufacturing

In this chapter, the hosts reflect on their commitment to manufacturing leadership while discussing the critical role of customer service and relationships in the industry. Through personal anecdotes and insights, they explore the challenges faced in communication and service delivery, particularly drawing on experiences with a notorious telecommunications company. The conversation emphasizes the need for robust systems and improved processes to meet customer expectations and ensure satisfaction in the manufacturing sector.

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