Introduction

US companies are spending around $8 billion a year on diversity training. Neal Goodman has been running “unconscious bias” training for decades, and explains to Manuela Saragosa how it works. But Pamela Newkirk, journalist and author of 'Diversity, Inc.' says diversity training is often more about box ticking than actually getting results. And Betsy Levy Paluck of Princeton University says such training may even backfire if not done right.

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