How to Scale Customer Success

An online community is a digital hub where people can Join their peers get questions and answer from their peers or they can you know get access to knowledge. I always talk about the scale part of the business with customer success not necessarily the one-to-one, but That's exactly how I've described it So perfect. It's like a marriage The match made if I had a dime for every time I made a slide that was the literal like visual version of the digital hub with like community at the center Oh god like all the spokes and whatever I wouldn't be doing this podcast right now. Yeah. You know, it's like 20 years of hub and spoke model strategies, right? um