The Game Crew Retained podcast is back with a new episode. This week, we talk about how to scale relationships and customer success in SaaS companies. What are some of the tactical ways that you can do this? We'll also look at what customers want from their CSMs as they get older.
This week, Jeff takes a quick look at the increasing need to build relationships, and the need to do it at scale.
Why scale a relationship? The changing dynamic of the stakeholders themselves as well as the need to move away from a single point of contact are all factors. Take a listen to a variety of ways Jeff suggests to not only scale your relationships, but do it in a way that builds value beyond the current relationship building processes.
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
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*This podcast is sponsored by Higher Logic Vanilla.