Start with the heart. What is it that you want out of this conversation? What is the goal? Because we're not going to just enter a crucial conversation and let the emotions run high. And again, back to what I was saying before: You don't complete the goal at hand. So those are some questions to ask yourself.
"Crucial Conversations: Tools For Talking When Stakes Are High" is name of the book that we review today. We'll cover high level techniques for making your convos with people more productive and fruitful. As they say in the book "It's not about communication. It's about results."
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