Why don't companies let you talk to an actual human anymore?
The Big Story
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The Pros and Cons of Talking to Customers
Some people say companies sometimes miss out on learning about their products and services. If you're talking to your customers, might start to notice that a lot of people are having the same problem. That is an opportunity to fix that problem. And then maybe it'll have fewer complaints going forward. It also winds up saving you money down the line.
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