2024 Ep 242 - Can We Mint A Commemorative Coin?
Hamish & Andy
Embracing Gusto in Business Operations
Exploring the significance of 'gusto' in a business setting and its impact on customer satisfaction and profits. The chapter details the methodology of 'gusto checks' using a panel of judges, with a focus on representing the company's ethos with enthusiasm and energy. It includes insights on employee induction processes, customer interactions, and a fun routine of conducting 'Gusto Checks' to ensure alignment with the company's spirited approach.
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