On "Quiet Quitting"
Keys To The Shop : Equipping Coffee Shop Leaders
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The Value of a Stable Barista
The way forward is to be clear about what is expected from your staff and then clearly articulate to them what they can expect from you. Excellence in the job required does not have to mean extra beyond what is communicated, he says. "We should be celebrating people who are there day after day doing the same job with the same excellence every day"
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