Make Me Smart cover image

Shutdown averted. How it all went down.

Make Me Smart

00:00

Changes to Southwest Airlines: Shifting Customer Dynamics

This chapter explores Southwest Airlines' new baggage fees and the impact on its traditionally customer-friendly policies. The speakers reflect on their personal experiences with the airline and discuss potential effects on customer loyalty and the future direction of the business.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app