Introduction

We are in the midst of a very, very busy travel season. For many people, this is the first time they've travelled by air in a couple of years. We wanted to use our friend and colleague ryan vewell as an expert on some of the headaches travellers are experiencing. Ryan: Short notice cancellations tend to be at the top of the list because that really stymees a vacation. He says extreme weather has been driving these short notis concullations. And he explains why airlines have had such a hard time keeping up with the pace of change for decades.