Shayne defuses bombs for the military, but in his personal life he’s terrified of confrontation. Take, for example, the time his kids’ babysitter cleaned out a week’s worth of groceries from his fridge and he never said anything. Shayne wants to be understanding and give people the benefit of the doubt, but he ends up feeling taken advantage of time and time again. On this episode of How To!, we bring in Chris Voss, a former FBI hostage negotiator and author of Never Split the Difference, to help Shayne stand up for himself. No matter how conflict-averse you are there are a few key ways you can persuade people to give you what you want—whether you’re arguing at home with your spouse, trying to get a free upgrade at a hotel, or, in Chris’s case, negotiating with terrorists. Empathy can be a powerful tool, Chris says, if you know how to use it. 

If you liked this episode, check out “How To Convince People to Give You Money.”

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