What does it take to lead data strategy at a Fortune 500 company for over a decade—through industry shifts, technological revolutions, and the dawn of generative AI? In this kickoff episode of Season 4, host Thomas Brence sits down with Justin Heller, Chief Data Officer at Synchrony, to explore how a foundation in political science, interactive telecommunications, and process thinking has shaped his enduring career in data leadership.
Justin shares the strategic mindset that’s guided his team’s efforts across technology, people, and process, and how his background in game theory informs his value-focused approach to data. From navigating the ethical complexities of AI to measuring data’s contribution to enterprise risk reduction, Justin offers an honest, insightful look at the evolution—and future—of the CDO role.
Three reasons you should listen to this episode:
1. Redefine data leadership through interdisciplinary thinking. Learn how Justin Heller’s unique academic and professional background shapes his approach to data strategy—and how connecting people, process, and technology drives long-term impact.
2. Bridge AI adoption and governance with practical ethics. Discover why a “human in the loop” model isn’t enough on its own, and how organizations can better prepare their workforce for responsible AI use.
3. Tie data quality to business value, not bureaucracy. Hear how Synchrony balances agility with risk management, turning governance into an enabler instead of a roadblock—and why relevance of information (ROI) may matter more than return on investment.
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