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2min chapter
A Day in the Life of a Support Operations Analyst
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Embracing a Mindset of Continuous Improvement in Support Operations
This chapter delves into the proactive mindset required for aspiring support operations analysts, highlighting the necessity of continuous improvement in customer support processes. It also emphasizes the value of standardization, collaboration, and gathering input from teammates to enhance efficiency and effectiveness.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode