AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
3min chapter
Ep34: Education as a Superpower; w/ Ted Blosser co-founder & CEO @ WorkRamp — Product Market Fit podcast
Product Market Fit
The Importance of Customer Education in Onboarding
Customer education is like an accelerant for your customer success team, especially in this day and age. In software you want to have roughly 80% gross margins, but every extra CS head you bring on will decrease those margins. Salesforce with trailhead trailhead basically built a whole community of trailblazers through customer education. And if you could execute this correctly, you'll have a win-win. You can keep your margins high, but also create great customer service for your clients that will add to your bottom line by saving clients and helping them upgrade over time as well.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode