The Importance of Public Incident Reviews

The incident happened on March 8th, but there was not a public incident review fully published until May 16th. When you're being pressured publicly to produce something in a short period of time, it actually limits the efforts that the engineers can put in to learn themselves. So we were taking the time to sit down with engineers and not so much like what happened. We eventually sort of gave up trying to string this together into a single coherent timeline. There's just too much. It's really easy in an incident with this much impact to expect that it needs to be as perfect as possible.