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12min chapter
Scaling Customer Support with AI: Nuuly’s Winning Formula
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Empowering Customer Support Teams
This chapter delves into the optimal size and unique culture of customer support teams, emphasizing the importance of AI integration and addressing team concerns. Strategies for enhancing customer retention through personalized engagement, detailed record-keeping, and proactive communication are highlighted. Additionally, the chapter discusses the significance of empowering teams through autonomy, decision-making authority, and the effective management of AI tools.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode