The Importance of Hope and Worry in Communication

Hope and worry really helps kind of assess where the family is at in understanding like the depth of the situation. I think that opens up a really good conversation because our instinct sometimes is to be like, Oh, that's not going to happen. So let's focus on something else. And we'd love to see if you have any pearls and like how to use an interpreter with these really difficult conversations. We're actually doing a QI project on this right now.