How I Built This with Guy Raz cover image

Casper: Philip Krim

How I Built This with Guy Raz

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Innovative Return Policies and Business Evolution

This chapter explores the mattress company's unique risk-free return policy and the complexities surrounding it, including recycling initiatives for undelivered products. It also reflects on the founders' journeys from childhood aspirations to leading a public company, alongside the challenges of growth and employee transitions.

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