EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention
CHURN FM
00:00
Don't Respond to the NPS Survey?
When we get bad support, a message is the comin sufflik. Oso sounds like it's a cultural thing at ap vee. Itnen deffenetly, it makes a lot of sense. And i've seen tha similarly as well. Actually, like it myont start up. For me, i actually see it is a positive signal. It's that somebody actually cares enough to complain about you.
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