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7min chapter
Timed bombs: Israel’s pre-election attack on Iran
The Intelligence from The Economist
AI Revolution in Customer Service
This chapter examines the integration of generative AI in customer service, particularly in call centers, and its impact on enhancing customer experiences. It discusses the balance between innovation and skepticism, highlighting the challenges and concerns of both consumers and workers regarding AI's role in the industry.
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AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode