Transformation and Rebranding in DC Water

Willy took a trip down memory lane with George Hawkins as they discussed the incredible turnaround at DC Water when Willy was Chairman of the Board and George was General Manager. Under their leadership, they took one of the most problematic public utilities in the country, The District of Columbia Water and Sewer Authority, and turned it into one of the most innovative, customer-driven, environmentally friendly utilities on earth.

George and Willy discussed why Willy picked George to lead the turnaround, the challenges they faced, the $4.2 billion they spent on infrastructure and environmental protection, and the customer focus and client satisfaction that George and his team achieved. It is a fascinating story of private sector innovation and strategy being implemented at a massive public utility that resulted in huge gains for the citizens of the Washington, DC Metro region.

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