Money Box Live: Your Travel Rights
Money Box
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How Anne and the Airline Refused to Compensate Her for Her Expenses
Anne gets money back for her expenses, but not for the re-booking of the flights. Sean didn't get a refund from ABTA because he booked directly through an airline. I know it's difficult to comment on individual cases, but as best you can, that strikes me as really odd. It might be, Anne, did you just contact them first before you re-booked that flight? Or did you just go ahead and do it without telling them? No, we would tell, when we had the first or second conversation with them on the day,. We learned that our flight had been cancelled. And we were advised that we could book another flight and we could claim the
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