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SE Radio 559: Ross Anderson on Software Obsolescence

Software Engineering Radio - the podcast for professional software developers

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How to Incentivize Software Maintainers to Meet Service Level Agreements

How do you define a service level agreement and incentivize people to meet it? That is going to vary enormously from one type of product to another. Safety critical systems in particular tends to break in unexpected ways because of combinations of things going wrong. A combination of a software, a failure, a hardware, a failure and humans not understanding what's happening.

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