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SE Radio 559: Ross Anderson on Software Obsolescence
Software Engineering Radio - the podcast for professional software developers
How to Incentivize Software Maintainers to Meet Service Level Agreements
How do you define a service level agreement and incentivize people to meet it? That is going to vary enormously from one type of product to another. Safety critical systems in particular tends to break in unexpected ways because of combinations of things going wrong. A combination of a software, a failure, a hardware, a failure and humans not understanding what's happening.
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