Episode Overview

In this episode of Hoxton Life, host Sam Oakes sits down with Jonathon Jay (Director of UK Advice) and Jacob Hall (Global Head of Advisory, based in Dubai) to discuss how Hoxton Wealth is redefining financial planning on a global scale.

With a presence across multiple jurisdictions, Hoxton is focused on collaboration, shared learning, and replicating best practices worldwide to ensure every client—no matter where they are—receives a gold standard of financial advice.

Jonathon and Jacob share insights on:
✅ How Hoxton is unifying its global advisory model to create consistency for both advisers and clients.
✅ The importance of client experience in 2025, and why Hoxton is doubling down on service quality.
✅ Net Promoter Score (NPS) and why it’s a game-changer for improving client satisfaction and engagement.
✅ Technology and efficiency, including how the Hoxton App is enhancing transparency for clients.
✅ Why collaboration, not competition, is the key to adviser success in a modern financial planning firm.

If you’re an adviser looking for a firm that truly supports career growth, or a client wanting to work with a financial planner who puts service first, this episode is for you!

🔹 Key Takeaways

💡 For Financial Advisers:

Hoxton operates as one unified business—no silos, just global expertise.
A strong adviser support system helps planners focus on clients, not admin.
The NPS system ensures service excellence across all jurisdictions.
Hoxton’s global footprint means opportunities to work internationally.

💡 For Clients:

Hoxton is committed to providing seamless financial planning worldwide.
The Hoxton App enhances client transparency and service efficiency.
NPS-driven feedback ensures ongoing improvements to the client experience.
A financial planning firm that truly listens and prioritises long-term relationships.

Ready to start your international financial planning career?

Hoxton Wealth is looking for ambitious individuals ready to take their careers to the next level. Whether you're interested in international financial planning, compliance, client servicing, or marketing roles within the financial sector, we offer unparalleled opportunities for growth and success.

Don’t miss a beat! Subscribe to our YouTube channel to watch full podcast episodes featuring insights from those that work for Hoxton and some of our special guests and partners. Stay connected by following us on Instagram, Facebook, LinkedIn, and X for more exclusive content.

Curious about our career opportunities? Visit our website to explore open positions and learn more about joining the Hoxton Wealth team. Your journey in international financial planning starts here!

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Introduction

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