15min chapter

Enterprise Agility Mastery cover image

Boost Your Team's Performance with the Right Mix of Red Work and Blue Work

Enterprise Agility Mastery

CHAPTER

Addressing Performance Issues and Implementing Quality Metrics

In this chapter, the speakers discuss a situation where they had to address the performance of a contractor on their team. They implemented a quality index to measure the team's performance and enlisted the help of other people to address the issue. They also discuss the concept of a percentage quality index, its components, and the importance of contextual analysis and weighting when determining the metrics to include.

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