Apologies Are Fabric Softeners for the Soul

Barker says apologizing is an incredibly powerful way to start. Apologies are fabric softeners for the soul, he adds. This is not manipulating, it's taking responsibility for self and avoiding a conflict of wills by letting go of your need to be right. When you empathize, you are trying to describe in detail how hard this must be from their perspective. It will help them to uncover what's really going on with them.