EP 63 | Jay Nathan & Jeff Breunsbach (Customer Imperative) How to set up Customer Success for churn shattering results.
CHURN FM
00:00
How to Retain Customers in a New Company
Customer success department responsible for metric that's influenced by pretty much every other team is unfair and unjust. Set realistic expectations to see if we could drive an impact after three months, segmenting the customer base in a way that it can be used to our advantage. Break down some of the silos of the customer journey to understand you know essentially what's happening in this stage of the journey and how does the customer feel about relationship those are questions that i want to look at each stage of the process.
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