Motley Fool Money cover image

Billions in Lost Business

Motley Fool Money

00:00

Southwest Airlines: A Shift in Seating Strategy

This chapter explores Southwest Airlines' decision to discontinue its open seating policy after over 50 years, motivated by customer feedback favoring assigned seats. The discussion highlights the significance of adapting to consumer preferences in the evolving business environment.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app