Share the wealth | Sara Bochino
The Daily Standup
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Navigating the Challenges of Customer Success in SaaS
This chapter explores the obstacles in customer success for the SaaS industry, highlighting the flawed belief that user data alone can stop software from falling into disuse. It calls for a shift in software development strategies to prioritize customer outcomes over reactive market demands, underscoring the issues caused by fragmented tool usage across teams.
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