How you spend your time is probably one of the most important decisions you can make. Stay connected to the detailsof your own organization, o what's going on with your business is incredibly important too. An ehave to have the right types of metric, you call customer facing, controllable inp metric, to know what in my customers experience last week. And then another principle to keep in mind is, i tend to focus on what are the biggest opportunities for my group,. What's the biggest business or what is the most pressing problem?

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